At Protax Canada Inc. (collectively 'We', 'Us', 'Our' or 'Protax Canada Inc.'), we are committed to
safeguarding customer information on our app. Since your privacy is a priority to us, Protax
Canada will not share non-public information about you with third parties outside of the Protax
Moreover, we never sell your information, period.
Protecting your privacy is important to Protax Canada Inc. We want you to understand what
Canada’s collection, use, retention and security of information about you. It also describes your
choices regarding use, access and correction of your personal information. Protax Canada Inc. meets
and exceeds all rules and regulations relating to data protection and security promulgated by the
Personal Information and Protection and Electronic Documents Act (PIPEDA).
We may collect your personal information as an individual for various purposes, such as the
Access and use of application and online services
When entering our application or using an online service, we may record information necessary
to provide you with access, for the operation of the application and for us to comply with
security and legal requirements in relation to operating our site, such as usernames, passwords,
IP addresses and browser settings.
We also may collect information about your activities during your visit in order to personalize
your application experience, such as recording your preferences and settings and to collect
statistics to help us improve and further develop our websites, products, services, and appropriate
Responding to your request for information, order, or support
When you contact us (online or by phone or email) in connection with a request for information,
help with ordering or paying for a product or service, or to provide you with assistance or
support relating to your tax preparation, we collect information necessary to fulfill your request,
to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your
request, details about the services you have ordered or attempted to order, etc. As notified, we
may record such information for administrative purposes, defending our rights, and in connection
with our relationship with you.
Purchasing products or services
If you purchase our products or services, payment information such as credit card number and
expiration date is collected to complete the transaction. Additional banking information such as
account and routing numbers may be collected depending on whether a refund is anticipated or
depending on the choice receipt of a refund.
Additional information collected
Most information we collect about you comes from our direct interactions with you. However,
when you use our products, services, and apps, we may collect information regarding the type of
device, system and performance information, operating system used, and mobile network
information. Analytics software may record information such as how often you use the
application, the events that occur on the application, aggregated usage, performance data, and
where the application originated. Typically, we do not link the information we store within the
analytics software to any personally identifiable information you submit on the mobile app.
In addition to the information you input directly, certain technologies such as: cookies, tags, or
similar technologies are utilized by Protax Canada Inc. and our partners affiliates, or analytics or
service providers. As part of the information collected, we may record page views, mouse clicks,
movements and scrolling activity. A device user may control the ability of access of some of
these technologies at the individual browser level; however, this may disable or limit some of the
We use the information collected to develop, improve, enhance, and secure our application,
products, and services. Specifically, the technologies listed above, and possibly others, are used
in administering the application, analyzing trends, evaluate functionality of our application on
your device, tracking users’ movements around the application and to gather demographic
information about our user base as a whole. We may receive reports based on the use of these
technologies by these service providers on an individual as well as aggregated basis.
time, we may send push notifications to update you about any alerts, offers, or promotions.
We use your Tax Information only in accordance with those applicable laws and regulations to
prepare and assist in preparing your tax return, to provide services associated with preparing
your tax return, and to provide you with other products and services you specifically request or
We use the information you provide to complete purchases of products and services you request.
As permitted by law, we may also use the information you provide to address questions
submitted to our customer or technical support systems, to send updates or security alerts,
marketing messages, or to provide notification of new products, services, enhancements, and
promotions. We may use your information to show you relevant information and offer you other
related products and services.
Lastly, we also use the information we collect to monitor and investigate fraud, identity theft, and
other illegal activity and to personalize and improve our Services.
The privacy and security of your information is important to us. We do not sell or rent your
information. As indicated below, we may share your information to support the products and
services you request, or provide your information to third parties, upon your specific consent, for
products and services that may benefit you.
Protax Canada Inc. may be required to preserve and disclose personal and Tax Return information,
and any part thereof, without your consent as provided by law, such as, to respond to lawful
requests by authorities, including to meet national security or law enforcement requirements, a
subpoena or court order, judicial process or bankruptcy proceedings, or regulatory authorities to
protect against fraud and in compliance with the applicable law. Additionally, your information
may be disclosed in connection with an actual sale, merger, acquisition, dissolution or transfer of
all or a portion of our business or relevant operating unit. We reserve the right to transfer your
information as part of the transaction. In such an event, you will be notified via email and/or a
prominent notice on our website of any change in ownership, incompatible new uses of your
personal information, and choices you may have regarding your personal information.
Protax Canada Inc. understands the importance of protecting customer information and we have a
team dedicated to keeping your information secure. Protax Canada Inc. meets and exceeds all rules and regulations relating to data protection and security for the tax industry.
Protax Canada’s application secure information by utilizing a variety of security related
technologies including, but not limited to, multi-factor authentication, firewalls, intrusion
detection systems, encryption, access controls and alerts. Protax Canada Inc. incorporates the use of
SSL encryption facilitated by an Extended Validation SSL Certificate issued by a recognized
trusted certificate authority to protect your sensitive data as it is entered into the system.
You have control over your personal data and how it’s collected, used, and shared. Though
Protax Canada Inc. may be required to retain your Tax information for up to three tax years to
comply with our legal obligations, you have the right to access any information held by Protax
Canada that you either input directly or information collected as described above.
contact us via the address below;
Unit 11, 800 queenston road
Stoney creek, Ontario